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Returning Something?

Returns Policy 

Thank you for shopping with us at Caledon Club Clothing. We strive to provide our customers with the highest quality products and excellent customer service.

However, we understand that there may be occasions when you need to return an item. Please read our returns policy carefully to ensure a smooth and hassle-free process.

  1. Returns Eligibility:

    • We accept returns within 30 days from the date of purchase.

    • The item must be in its original condition, unused, and with all original tags and packaging intact.

    • Personalized or customized items cannot be returned unless they are defective or damaged.

  2. Returns Process:

    • To initiate a return, please contact our customer service team at [email protected],  Provide your order number, the item(s) you wish to return, and the reason for the return.

    • Our customer service team will guide you through the return process and provide you with a Return Authorization Number (RAN).

    • Please securely package the item(s) to be returned, including all original accessories and documentation.

    • Clearly write the provided RAN within the package.

  3. Return Shipping:

    • Customers are responsible for the return shipping costs unless the item is defective or damaged.

    • We recommend using a trackable shipping method to ensure safe and timely delivery.

    • We are not liable for any items lost or damaged during the return shipping process.

  4. Refunds:

    • Once we receive and inspect the returned item(s), we will process your refund.

    • Refunds will be issued to the original payment method used for the purchase.

    • Please allow 5 business days for the refund to be reflected in your account, depending on your payment provider.

  5. Exchanges:

    • We currently do not offer direct exchanges. If you would like a different item, color, or size, please return the original item(s) for a refund and place a new order.

  6. Damaged or Defective Items:

    • In the rare event that you receive a damaged or defective item, please contact our customer service team immediately.

    • We may request supporting evidence, such as photographs or a detailed description of the issue, to assist in resolving the matter promptly.

Please note that our returns policy is in accordance with the Consumer Rights Act 2015 and other applicable consumer protection laws in the United Kingdom.

If you have any further questions or require assistance, please do not hesitate to contact our customer service team. We are here to help!

Caledon Club Clothing  reserves the right to amend this returns policy at any time without prior notice.

Privacy Policy

At Caledon Club Clothing, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase from us. By using our website, you consent to the practices described in this policy.

  1. Information We Collect:

    • Personal Information: We may collect certain personal information, such as your name, email address, shipping address, and payment details when you place an order.

    • Usage Data: We automatically collect certain information about your device, browsing actions, and patterns. This includes your IP address, browser type, referring/exit pages, and the dates and times of your visits to our website.

    • Cookies: We may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.

  2. How We Use Your Information:

    • Provide and personalize our services to fulfill your orders and respond to your inquiries.

    • Process payments and prevent fraudulent transactions.

    • Improve our website and enhance your shopping experience.

    • Communicate with you about promotions, special offers, and new products.

    • Comply with legal obligations and enforce our policies.

  3. Information Sharing:

    • We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting business, and servicing you. These providers are obligated to keep your information confidential.

    • We may also disclose your information to comply with applicable laws, regulations, or legal requests, or to protect our rights, property, and safety, or the rights, property, and safety of others.

  4. Data Retention:

    • We retain your personal information only for as long as necessary to provide you with our services and fulfill the purposes outlined in this policy. We will also retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.

  5. Data Security:

    • We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

  6. Your Rights:

    • You have the right to access and update your personal information. If you would like to review, correct, or delete any personal data we hold about you, please contact us using the information provided below.

    • You may also opt-out of receiving marketing communications from us by following the instructions provided in those communications.

  7. Changes to this Privacy Policy:

    • We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on our website, and we encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at [email protected] 

Caledon Club Clothing ensures that this Privacy Policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the United Kingdom.

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